Brian Bemis Toyota

"Brian Bemis Toyota Customer"

Dear Brian Bemis, With so much going on with Toyota today, it was important for me to tell you what happened in my travels this AM.  The accelerator stuck on our Land Cruiser as I attempted to pass another vehicle on my way to work.  As it reached 85-90 miles and continued to escalate, I realized it was not going to stop!  I tried to brake and ended up riding the brakes with both feet, until I could pull over on the side of the road, shove the shift into neutral, and cut the engine.  My heart was in the floor board by then.  I called my husband and asked him to come and get me. I shouldn't be here, but the truck coming towards me, slowed down, and pulled to the edge of the road.  I am sure he thought I was hell bent on killing myself!   When I got home and repeated the story to my husband again, (after he drove it home and said it was fine), I called your service department and asked to talk to Jim Selig.  Jim never once made me feel like I was crazy!  He validated my feelings of being scared to death, called Tod back and told him to bring it up.  He tore everything apart and then just for the sake of one more test he took it for a test drive.  It happened again, and then it happened again!   The most important thing to my husband and me is:  Jim took the time to check my vehicle out (our son is being married and we are leaving for Cincinnati, OH in the AM) and he made sure we were not going to jeopardize our lives or anyone else!  He handle the "oddity" of this malfunction with complete professionalism, expertise, and courtesy!  We have had a long history with "Joyce" and now with you (Ben sold us our Prius)!  We love our 2010 Prius, we appreciate the fact that Toyota is our "Choice" of vehicle to drive and above everything else, we are very thankful that your service department is manned by Jim!   Please tell him thank you for us and we think he is doing a great job! 

Brian Bemis Toyota Customer,

"Brian Bemis Toyota Customer"

SHANE CARPENTER WAS EXTREMELY PERSONABLE & OVERALL WE HAD A VERY PLEASANT EXPERIENCE. WE HAD BEEN TO OTHER DEALERSHIPS FOR THIS PURCHASE & CAME BACK TO BEMIS BECAUSE OF SHANE'S ABILITY TO DEAL WITH SOMEONE THAT'S HAD BAD EXPERIENCES IN THE PAST. KNOWING THIS, HE MADE THE PROCESS EASY & GOT THE SALE

Brian Bemis Toyota Customer,